For a smooth journey, please observe the following Chấn Kha Luxury regulations.

I. BOARDING REGULATIONS

– Present identification such as ID card / Citizen ID / passport / driving licence / a child’s birth certificate when boarding.

– Foreign passengers must present a passport / visa documents when boarding.

– Sit in the seat shown on your ticket.

– Arrive at the pier 30 minutes before departure.

– Each ticket allows carry-on baggage under 20 kg.

– Please look after your own hand baggage. The Company is not responsible for lost, damaged or misplaced baggage.

– Passengers may only move within the cabin. You must follow the instructions of the Captain, crew and Company staff throughout the voyage. The Company is not liable for damage caused by passengers acting on their own, violating safety rules or failing to follow staff instructions.

– Items not allowed on board include: prohibited goods, weapons, narcotics, chemicals, flammable or explosive materials; goods with a particularly foul odour; and dangerous goods.

II. TICKET CHANGE AND REFUND

The Company is always ready to assist. You may change passenger details / departure date / route / seat up to 3 hours before departure, provided the new sailing still has availability. (Please contact the hotline for assistance.)

Passengers who miss the vessel by about 5–10 minutes may be moved to another sailing on the same day (if available).

Passengers who miss the vessel by more than 10 minutes, or who fail to appear on time, may not be refunded.

Any fees related to refunds, service charges or other charges (if any) follow the Company’s current policy.

III. PETS

1. Pets must be kept in a pet carrier and must meet the vessel’s carriage conditions.

2. You must keep your pet under control so it does not affect the safety, hygiene or comfort of other passengers.

3. The Company may refuse to carry a pet if safety cannot be ensured or if it is not suitable for operating conditions.

I. PRIVACY POLICY

This privacy policy explains how Chấn Kha Passenger Tourism Co., Ltd (hereinafter “Chấn Kha” or “we”) collects, stores and processes information or personal data (“personal information”) of our Customers through the website www.chankhaluxury.com.

We undertake to keep Customers’ personal information confidential and will use appropriate measures so that information provided while using this website is protected against unauthorised access. However, Chấn Kha cannot guarantee that all unauthorised access will be prevented.

Where unauthorised access is beyond our control, Chấn Kha shall not be liable in any form for any claim, dispute or damage arising from or related to such unauthorised access.

Customers are advised to understand their rights when using Chấn Kha services on this website. The commitments below are made in accordance with Vietnamese law and include the ways we protect Customers’ information.

II. PURPOSES OF COLLECTING PERSONAL INFORMATION

Chấn Kha collects Customers’ personal information for one or more of the following purposes:

a. Performing and managing reservations and ticketing (including online booking);

b. Performing and managing cargo transport services;

c. Performing and managing marketing activities and sending promotional information, such as updates on promotions and new offers relating to our products and services;

d. Providing upgrades or changes to services to better meet Customer needs;

e. Managing, analysing and evaluating data to develop appropriate sales and customer-service policies;

f. Receiving comments, suggestions and complaints in order to improve our service quality;

g. Contacting Customers to handle their requests;

h. Ensuring waterway security and safety and enhancing the safety of online payments.

III. TYPES OF INFORMATION COLLECTED

The types of personal information we collect from our Customers include:

a. Personal details such as full name, date of birth, ID card number, passport number or other identity documents;

b. Contact details such as phone number, email address and fax number;

c. Payment details if paying by credit or debit card, such as cardholder name, card number and expiry date;

d. Business details such as company name, company address, job title and tax code;

e. Other information for frequent-traveller programmes, such as home address, mobile number, personal email, habits, preferences and information relating to special needs;

f. The personal information above is requested differently for specific services, including mandatory and optional fields. Customers may refuse or not provide all requested information. In that case, Chấn Kha cannot provide a full-quality service;

g. For the best service, Customers should ensure that the information provided is accurate and complete. If any personal information changes, please notify us through the channels published on the website.

IV. HOW INFORMATION IS COLLECTED

Chấn Kha collects the personal information described in Section II above via the website through the online booking service or specific promotional programmes.

V. RETENTION PERIOD

Chấn Kha will store personal information provided by Customers on our internal systems while providing services, until the collection purpose is fulfilled, or until the Customer requests deletion of the information provided.

VI. DISCLOSURE OF INFORMATION

Chấn Kha may disclose personal information collected from Customers to third parties, such as our agents, other service providers or related travel businesses, in order to provide the best service.

Chấn Kha will endeavour to ensure that employees, agents, consultants or third parties involved in collecting and processing Customer information are aware of and understand this Privacy Policy.

In addition, Chấn Kha may have to provide Customers’ personal information to competent authorities or government agencies for national security and other statutory purposes, to the extent required by law.

VII. CUSTOMERS’ RIGHTS REGARDING COLLECTED PERSONAL INFORMATION

Any Customer who voluntarily provides personal information to Chấn Kha has the following rights:

a. To request a review of the information collected;

b. To request a copy of the information collected;

c. To request correction or supplementation of collected information (directly by accessing their account on the Chấn Kha website or through our customer-support system);

d. To request that collection of information be stopped;

e. To request deletion of collected information;

f. Customers may exercise the above rights by accessing the website themselves or by contacting us via the email or address published on the Chấn Kha website;

g. If a Customer provides inaccurate or incomplete personal information so that identity cannot be verified, we cannot protect the Customer’s privacy rights as stated above.

VIII. COMMITMENT TO PROTECT CUSTOMERS’ PERSONAL INFORMATION

All personal information collected from the Chấn Kha website is stored securely; only the Customer can access their personal account using the username and password they choose.

We undertake to keep information confidential and not to share, disclose or transfer Customers’ personal information or online transaction information on the Chấn Kha website to any third party without the Customer’s consent, except where required by competent state authorities, required by law, or where providing the information is necessary for us to deliver services/utilities to the Customer.

We will endeavour to apply technical solutions to prevent theft or unauthorised access, use, alteration or destruction of information. However, we cannot guarantee that all unauthorised access or use of personal information beyond our control will be prevented. Chấn Kha shall not be liable in any form for any claim, dispute or damage arising from or related to such unauthorised access, intrusion or use of information.

If the information-storage server is attacked by hackers, resulting in loss of personal data that adversely affects Customers, we will notify Customers immediately and report the matter to the competent authorities for investigation.

For online transactions made through the Chấn Kha website, we do not store Customers’ payment-card information. Account and payment-card details are protected by Chấn Kha’s payment-gateway partners according to international standards.

Customers must keep their username, password and email confidential. We shall not be liable in any form for any damage or loss (if any) caused by the Customer’s failure to comply with this confidentiality rule.

Customers must not use tools or programs to interfere unlawfully with the system or alter Chấn Kha data. If we detect forgery, fraud or unauthorised distribution of personal information, we may transfer the Customer’s personal information to the competent authorities for handling in accordance with the law.

IX. UPDATES AND LANGUAGE OF THIS PRIVACY POLICY

Chấn Kha may amend this Privacy Policy at any time as necessary. The updated policy will be published on our website.

Under applicable law, Vietnamese is the preferred language of reference. If there is any conflict of interpretation between the Vietnamese version and other languages, the Vietnamese version shall prevail.

This website is owned and operated by Chấn Kha Passenger Tourism Co., Ltd. By accessing and using this website, you automatically agree to the terms and conditions set out here. Please read them carefully before continuing.

I. GENERAL TERMS

1. Acceptance of the Conditions of Use

By using the Chấn Kha website, you automatically accept the terms and conditions of use (hereinafter the “Conditions of Use”) set out below. To stay informed of the latest amendments, you should review the Conditions of Use regularly. Chấn Kha may change, adjust, add or remove content of the Conditions of Use at any time. If you continue to use the website after such changes, you are deemed to have accepted them.

2. Nature of displayed information

Content displayed on the website is intended to provide information about Chấn Kha, passenger, baggage and cargo transport, hotel services, and other services provided by Chấn Kha’s tourism and travel partners (collectively “Suppliers”).

3. Privacy policy

See the “Customer privacy policy” section.

4. Links to other websites

The website provides some links to other websites or data sources. You use those links at your own risk. Chấn Kha does not review or verify the content, accuracy or views expressed on those linked websites and sources. Chấn Kha disclaims any legal liability relating to the accuracy, content, safety, or the display or concealment of information on those websites and data sources.

5. Links from other websites

Chấn Kha does not allow any internet service provider to “frame” or “embed” any element of this website on another page, or to use techniques that change the default interface / display of the website.

6. Disclaimer

Information displayed on this website is not accompanied by any warranty or commitment of liability in any form from Chấn Kha or other suppliers, express or implied, including but not limited to the suitability of the products or services the buyer has chosen. Chấn Kha and other suppliers also disclaim any warranty that the website will be error-free, secure or uninterrupted, or any warranty as to the accuracy, completeness and timeliness of displayed information.

By accessing this website, you automatically agree that Chấn Kha, together with other partners, their officers, managers and representatives, shall not be liable for injury, loss, claims, or direct or indirect, unforeseen or consequential damage in any form arising from or related to: (1) use of information on this website; (2) links accessed from this website; (3) membership registration, newsletter subscription or participation in Chấn Kha promotions; (4) whether Chấn Kha or a supplier does or does not provide a service, even if Chấn Kha or that supplier has been warned of the possibility of damage; and (5) the online-booking limitations described herein.

The conditions and limitations above are effective only to the extent permitted by applicable law.

7. Intellectual property

This website and all arranged and displayed content are owned by and are the exclusive exploitation assets of Chấn Kha and its business-partner suppliers. Any use or quotation must not harm Chấn Kha and must comply with the following: (1) for personal, non-commercial use only; (2) copies or quotations must retain copyright marks or intellectual-property notices as in the original; and (3) any product, technology or process used or displayed on this website may be subject to copyright or other intellectual property of Chấn Kha and related suppliers and is not transferable. All content provided on this website may not be reproduced, displayed, published, distributed, reported or circulated to anyone, in any form, including on independent websites, without Chấn Kha’s consent. All images, brands, trademarks or logos presented on this website are protected by intellectual-property law and related laws, and your use of this website does not grant you any right to use, copy or own them.

8. Amendments

Chấn Kha may change, edit or discontinue this website at any time.

9. Governing law and dispute-resolution authority

These Conditions of Use are governed by the law of the Socialist Republic of Vietnam. The courts of the Socialist Republic of Vietnam are the sole authority to resolve all related disputes.

1. GENERAL CONDITIONS

1.1 The online booking system at chankhaluxury.vn belongs to Chấn Kha Passenger Tourism Construction Co., Ltd.

By booking through our system, you confirm that you have read, understood and agreed to the applicable conditions, terms and related notices, including but not limited to the Website terms of use.

If you do not intend to buy a ticket or do not agree with any part of the conditions of use or other applicable terms, please STOP USING the Company’s booking system.

1.2 Information on the booking system may be changed or updated at any time without prior notice. Please visit chankhaluxury.vn for the latest Terms and Conditions.

Chấn Kha Luxury does not warrant that the Website will always operate without error, securely and without interruption, or that all information displayed is always accurate, complete and updated in time.

2. PERSONAL AND NON-COMMERCIAL USE

The booking system is for personal, non-commercial use only.

You may not modify, copy, distribute, transmit, transfer or sell any information, software, product or service obtained from this booking system without Chấn Kha Luxury’s approval.

3. USE OF THE BOOKING SYSTEM

3.1 The booking system provides the schedule and remaining seats of the Chấn Kha Luxury high-speed ferry and helps customers make lawful bookings.

Chấn Kha Luxury may refuse or restrict your access if it has reasonable grounds to suspect that you are abusing the system or using it for an unlawful purpose.

3.2 When booking, you must fully comply with the Company’s booking-system conditions and related laws, including providing complete and accurate passenger details matching a valid identity document such as Citizen ID / ID card, passport, birth certificate or other valid ID as required.

You must pay the full fare within the stated time and comply with all rules and conditions relating to fares, products, services and remaining seats.

You are responsible for fees, surcharges, taxes and costs arising from use of the booking system under the Company’s rules.

3.3 You may use the booking system only to make lawful ticket purchases.

4. BOOKING RULES

4.1 The maximum number of tickets per booking is 10.

4.2 Children must travel with an adult.

Children under 2 years at departure are subject to the Company’s infant/child fare policy.

Children from 2 to under 12 years at departure must purchase a child ticket under the Company’s rules.

A child’s ticket must be booked at the same time as the accompanying adult.

4.3 Bookings depend on applicable fare conditions and remaining seats at the time of booking.

4.4 After you book on chankhaluxury.vn and complete payment as required, an e-ticket / boarding pass will be sent to the email address you provided when booking.

The Company is only responsible for sending the e-ticket / boarding pass to the email address you provided during booking.

If you do not receive the e-ticket / boarding pass or the ticket details are incorrect, please contact Chấn Kha Luxury for support.

4.5 Fares and related taxes/fees are displayed on the system in Vietnamese Dong (VND).

Online payment methods are those provided through the VNPAY gateway, including ATM cards, bank accounts, credit cards and international debit cards supported at the time of payment.

5. NO UNLAWFUL USE

5.1 You may not use the Chấn Kha Luxury booking system for unauthorised bookings, speculation, fraud, deception or other acts prohibited by law.

5.2 The following are prohibited:

(a) Using the booking system for any activity involving a legal violation;

(b) Using the system to interfere with, affect or obstruct another user’s booking;

(c) Using any other method, tool or software to transact or collect information without Chấn Kha Luxury’s permission.

If you commit any of the above, Chấn Kha Luxury may unilaterally cancel your booking without necessarily notifying you or explaining the reason.

6. LIMITS ON USE

Chấn Kha Luxury owns, manages or lawfully uses the software, information, data, materials and content on the booking system, including related service, copyright and other intellectual-property rights under the law.

You may not download, copy, exploit or take any software, customer information or materials from the booking system without written approval from Chấn Kha Luxury, except where the law provides otherwise.

Chấn Kha Luxury must provide your information to a competent state authority when lawfully requested for state management, national security and defence, and prevention of legal violations.

7. AGE AND RESPONSIBILITY

You must be of legal age and have full legal capacity to use the booking system under the law and the Company’s conditions of use.

You are responsible for all use of the booking system carried out under your name, information or account.

You confirm that all information provided while using the booking system is accurate, complete and true.

You are responsible for all consequences arising from inaccurate, incomplete or incorrect information.

8. DISCLAIMER

The booking system may still have some unintended limitations or errors during operation.

To the extent permitted by law, Chấn Kha Luxury disclaims all warranties and commitments regarding the booking system, including but not limited to merchantability, fitness for a particular purpose, non-infringement of intellectual-property or other proprietary rights, or compatibility of the booking system with any software or hardware.

9. NO WARRANTY

Chấn Kha Luxury does not warrant that your access to or use of the booking system will always be continuous, uninterrupted or completely error-free.

The Company also does not warrant that any information, data, content, software or materials accessible through the booking system will always be free of errors, viruses or other harmful components.

10. LIMITATION OF LIABILITY

To the extent permitted by law, Chấn Kha Luxury is not liable for damage, loss or claims relating to the booking system, including errors due to negligence, whether actual, incidental, consequential or otherwise connected with any of the following:

(a) Access to or use of the booking system;

(b) Data, information or materials in the booking system, including using them to check fares, seats, make bookings or any other purpose;

(c) Your provision of personal, business, bank-account or payment-card information;

(d) The system being unavailable for booking due to computer networks, accessory devices, systems, technology or any other cause, including inability to check fares, seats, book or pay;

(e) Operation or cessation of the booking system, or failure of any related function or service, in whole or in part;

(f) Any unauthorised access or security breach of the booking system via a computer network;

(g) Any booking made through the system that is not fully registered, is delayed or has errors due to technical or other objective causes.

If Chấn Kha Luxury is liable for any damage arising directly from logging into or using the booking system, the Company’s liability shall be limited to the extent permitted by law.

11. CANCELLATION OR SUSPENSION OF SERVICE

Chấn Kha Luxury may cancel or suspend use of the booking system at any time without prior notice if it has reasonable grounds to suspect that the booking system, User ID or password is being used or may be used:

(a) By a person not authorised by you;

(b) In breach of the conditions of use;

(c) In a way that may harm you, Chấn Kha Luxury or a third party.

Chấn Kha Luxury may unilaterally terminate or restrict your access, or refuse any booking through the system, if it finds or has reasonable grounds to suspect a breach of the terms and conditions of use.

12. CONFIDENTIALITY

Chấn Kha Luxury will take reasonable measures to keep information you provide and store on the booking system confidential and protected against unauthorised access.

However, due to the nature of the Internet and IT systems, Chấn Kha Luxury cannot absolutely guarantee that information will not be accessed without authorisation.

To the extent permitted by law, Chấn Kha Luxury is not liable for unauthorised access arising from causes beyond the Company’s reasonable control.

13. GOVERNING LAW

These Terms and Conditions are construed, governed and applied under the laws of Vietnam.

You agree to comply with Vietnamese law and accept the dispute-resolution authority of competent bodies and courts in Vietnam.

CUSTOMER CONFIRMATION

You confirm that you have carefully read and agree to comply with all of Chấn Kha Luxury’s online ticketing rules, and that you take responsibility for the accuracy, completeness and authenticity of the information provided.

Please carefully check and confirm all information before completing the ticket purchase, including full name, date of birth, identity documents, itinerary, departure date/time and related details.

After payment, you may not be able to change the information provided, depending on Chấn Kha Luxury’s current refund and change policy.

Chấn Kha Luxury is not responsible for issues arising from inaccurate, incomplete or incorrect information provided by you.

FORCE MAJEURE

Chấn Kha Luxury is not liable for force majeure caused by weather and natural conditions beyond the Company’s reasonable control, including but not limited to bad weather, rough seas, high waves, strong winds, tides, channel conditions or requirements of competent authorities.

Where necessary to protect the safety of passengers, crew and the vessel, Chấn Kha Luxury may adjust, change, postpone or cancel a sailing according to actual conditions and the rules of the competent authority.

The Company is always ready to assist and make the process as convenient as possible. You may change the travel date/time at least 3 hours before the vessel’s departure, provided the change can be carried out. Please see the table below for details (*).

After successful payment, you will receive an electronic boarding pass, or it will be sent to the email address you registered. Please notify the Company immediately if you do not receive the electronic boarding pass. If we receive no feedback within 24 hours before departure, we will assume that you have received the electronic boarding pass.

We are not responsible if the trip is delayed or missed because the email address you provided is incorrect, because you did not notify us that you did not receive the electronic boarding pass by email, or because you do not wish to use the electronic boarding pass.

Ticket change / refund:

– Refund method: bank transfer (the amount will be refunded to the account previously used for payment, within 3–5 working days depending on the card type).

(*) ONLINE TICKET CANCELLATION / CHANGE FEE TABLE

* Tickets for public holidays / Tet are not eligible for cancellation or change.

* If you have a larger number of tickets, the Company will consider the actual situation and provide suitable support.

* If a passenger is late for departure, the operator will help move them to the next sailing (if available).

For questions or support, please contact:

Phan Thiết ticket office
Address: 165 Võ Thị Sáu, Phan Thiết Ward, Lâm Đồng Province
Phone: 0888888145

Phú Quý ticket office
Address: 231 Võ Văn Kiệt, Hội An Hamlet, Phú Quý Special Zone
Phone: 0911777595

Email: chankhaluxury@gmail.com